In the event of a dispute, consumers may refer the matter to an Alternative Consumer Dispute Resolution (ADR) Entity:

CACCRAM – Consumer Dispute Arbitration Centre of the Autonomous Region of Madeira

Rua Direita No. 27, 1st Floor Left
9050-450 Funchal
Portugal

Telephone: +351 291 750 330
Email: centroarbitragem.srem@madeira.gov.pt

Legal Assistance: 9:30 a.m. – 12:00 p.m.
In-person assistance is available by prior appointment made by telephone.

CIMARA – Azores Consumer Information, Mediation and Arbitration Centre

Rua de São Joaquim, No. 1, 1st Floor Right
9500-112 Ponta Delgada
Portugal

Telephone: +351 296 247 830
Email: consumidores@ocimara.pt